Shipping policy

Shipping Policy

Processing Time

Orders are usually processed within 2–5 business days after payment is confirmed. During peak periods or holidays, processing may take slightly longer.

Shipping Destination

We currently ship primarily to customers in the United States.

Estimated Delivery Time

After an order has been dispatched, estimated delivery time is usually 7–15 business days. Delivery time may vary depending on the destination, carrier, customs clearance, weather conditions, and other factors beyond our control.

Shipping Carrier

We generally use SF Express International or other reliable international shipping carriers depending on the destination and available shipping routes.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email. If tracking is available, the tracking information will be included in the email.

Expedited Shipping

Expedited shipping may be available upon request. If you need a faster shipping option, please contact us at support@lumbron.com before or shortly after placing your order. Any additional expedited shipping cost will be the responsibility of the customer.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the responsibility of the customer where applicable. LUMBRON STONE is not responsible for delays caused by customs clearance.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is accurate and complete before placing an order. We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Lost or Significantly Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at support@lumbron.com. We will help review the tracking information and work with the carrier where possible.